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SHIPPING INFO

SHIPPING INFO

HOW MUCH ARE THE SHIPPING COST?
Yes we ship worldwide. We offer free worldwide shipping with tracking. There is NO shipping cost & NO sales tax. Yay!

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 24-48 hours of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
Our shipping will typically take around 3-9 days. At NaturalHydroSkin, we want to be completely transparent. In order to provide free international shipping, we ship directly from our overseas warehouse to costumers, skipping the middle man so you don't have to pay extra.

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 3 - 9 Business days
  • Average transit times to International: 5 - 12 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 2 hours after creating it for the cancellation to be applied. If the item has already shipped, please email office@naturalhydroskin.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at office@naturalhydroskin.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours! :)

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